Warranty Policy
At Aerion Winders, we stand behind the quality of our watch winders and are committed to providing reliable support for our customers.
This Warranty Policy applies to products purchased from aerionwinders.com and shipped within the United States only. Aerion Winders currently serves customers in the United States only.
1-Year Limited Warranty
Aerion Winders offers a 1-year limited warranty from the date your order is delivered.
If a qualifying defect occurs during the warranty period, we will work with you to resolve the issue as quickly as possible. Depending on the situation, the solution may include troubleshooting support, replacement parts, repair assistance, product replacement, or a refund for the affected product.
For warranty support, please contact us at:
Please include your order number when contacting us.
How to Request Warranty Support
To request warranty assistance, please follow these steps:
- Email us at support@aerionwinders.com.
- Include your order number and the email address used to place the order.
- Describe the issue clearly.
- Provide photos and/or videos showing the problem.
- If the issue relates to the motor, rotation, lighting, lock, control panel, power supply, or other functions, please include a short video showing the issue during operation.
Our support team will review your case and provide the next steps. We typically respond within 1–2 business days.
What Is Covered
The 1-year limited warranty covers manufacturing-related defects under normal use.
Covered issues may include:
- Motor failure under normal use
- Control panel or button malfunction
- Rotation system malfunction
- Lighting malfunction, if applicable
- Lock or fingerprint lock malfunction, if applicable
- Power-related issues not caused by external damage
- Other manufacturing defects confirmed by our support team
Warranty coverage applies only to the original purchaser and is not transferable.
What Is Not Covered
This warranty does not cover damage or issues caused by:
- Normal wear and tear after use
- Minor cosmetic wear, scratches, stains, dents, or surface marks
- Increased operating noise caused by long-term use or improper placement
- Accidental damage, drops, impact, shock, or mishandling
- Improper use or operation not in accordance with the product instructions
- Use in unsuitable environments, including moisture, water exposure, excessive heat, direct sunlight, heavy dust, or strong vibration
- Unauthorized repair, modification, disassembly, or alteration
- Use with an incorrect power adapter or unstable power source
- Damage caused by pets, children, fire, flood, natural disasters, or other external factors
- Missing accessories or packaging after delivery
- Products purchased from unauthorized sellers or third-party resale platforms
- Damage to watches, jewelry, or personal items stored inside the product
Aerion Winders is not responsible for damage to watches or other personal property caused by improper use, incorrect settings, or failure to follow product instructions.
Watch Winder Settings
Different automatic watches may require different TPD and rotation direction settings. We recommend checking your watch manufacturer’s recommended settings before use.
Using incorrect settings may affect the performance of your automatic watch. Warranty coverage applies to the Aerion Winders product itself and does not cover damage or performance issues related to the customer’s watch.
Fingerprint Lock Products
If your product includes a fingerprint lock and needs to be returned, exchanged, or replaced, please delete all saved fingerprints before sending the product back.
If you are unable to delete your fingerprint settings, please contact us for assistance before returning the item.
Replacement Parts
For certain issues, Aerion Winders may provide replacement parts instead of requiring a full product return. This may include parts such as power adapters, cushions, control components, or other replaceable parts depending on the product model and issue.
Our support team will determine the most appropriate solution after reviewing your photos, videos, and order details.
Product Replacement
If a product replacement is approved, the replacement item may be the same model or an equivalent model, depending on availability.
If the original item is out of stock or discontinued, Aerion Winders may offer a comparable replacement or another appropriate solution.
Returns During the Warranty Period
Warranty claims are different from standard returns.
If your product has a confirmed defect during the warranty period, please contact us first at support@aerionwinders.com. Do not send the product back without authorization.
Unauthorized returns may not be accepted and may delay or prevent warranty processing.
If a return is required, our support team will provide the correct return instructions and return address.
30-Day Return Period
Our standard returns policy covers 30 days from the date your order is delivered.
If you want to return a product for personal reasons, such as changing your mind, ordering the wrong model, or no longer needing the item, please review our Returns & Exchanges Policy.
Returns for personal reasons must meet our return eligibility requirements and may require the customer to cover return shipping costs.
Packaging Requirement
Please keep the original packaging, protective materials, manuals, accessories, and labels for at least 30 days after delivery.
If a return, exchange, or warranty inspection is required, proper packaging helps protect the product during transit.
If the original packaging is missing or the product is returned without proper protection, the customer may be responsible for packaging costs or damage caused during return shipping.
Warranty Limitations
This warranty gives you specific warranty coverage for eligible Aerion Winders products. It does not cover indirect, incidental, or consequential damages.
To the fullest extent permitted by law, Aerion Winders’ total responsibility under this warranty is limited to the original purchase price of the affected product.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about warranty coverage, product support, replacement parts, or troubleshooting, please contact us:
Email: support@aerionwinders.com
Aerion Winders currently serves customers in the United States only.