Returns & Exchanges
At Aerion Winders, we want you to feel confident when shopping for your watch winder. If you are not fully satisfied with your purchase, please review our returns and exchanges policy below.
This policy applies to orders shipped within the United States only. Aerion Winders currently sells and ships to U.S. customers only.
Returns
Aerion Winders offers a 30-day return period from the date your order is delivered.
To request a return, please contact our customer support team first at:
Please do not return your product to the original shipping address or any address shown on the package. Returns must be approved by our customer service team first, and we will provide the correct return instructions and return address.
How to Start a Return
To begin a return, please follow these steps:
- Email us at support@aerionwinders.com with your order number.
- Include the reason for your return request.
- If there is a product issue, please include clear photos or videos showing the problem.
- Keep the original packaging, accessories, manuals, and all labels for at least 30 days after delivery.
- Once your return request is approved, we will provide return instructions.
- After we receive and inspect the returned item, we will notify you about the refund status.
Return Eligibility
To be eligible for a return:
- The return request must be made within 30 days of delivery.
- The product must be returned in its original packaging whenever possible.
- The item must include all accessories, manuals, parts, and protective materials.
- The item must not be damaged due to misuse, improper handling, unauthorized repair, or accidents.
- Products returned for personal reasons should be in new, unused, or resellable condition.
If the product is returned with missing accessories, damaged packaging, signs of use, or condition issues not caused by Aerion Winders, a restocking fee may be deducted from the refund.
Returns for Personal Reasons
Returns for personal reasons may include, but are not limited to:
- Changed your mind
- Ordered the wrong product
- No longer need the item
- Do not like the size, color, or design
- Purchased by mistake
For returns due to personal reasons, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
The product must be returned in new or resellable condition with the original packaging and all included accessories. If the item is used, damaged, missing parts, or not returned in proper condition, a restocking fee may apply.
Defective or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@aerionwinders.com.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A video showing the issue, if applicable
- A brief description of the problem
For damaged or defective items reported within the eligible period, we will review the case and provide an appropriate solution, which may include replacement parts, an exchange, repair support, or a return authorization.
Please report shipping damage within 48 hours of delivery so we can assist you more effectively.
Exchanges
If you would like to exchange your item for a different model, please contact us at support@aerionwinders.com.
Exchange approval depends on product availability and the condition of the returned item. If there is a price difference between the original item and the replacement item, the customer may be responsible for paying the difference.
For exchanges due to personal preference, the customer is responsible for return shipping and any additional shipping costs for the replacement item.
Refunds
Once your returned item is received and inspected, we will email you to confirm whether your refund has been approved.
If approved, the refund will be processed back to your original payment method. Refunds are typically processed within 14 business days after we receive and inspect the returned item.
Please note that it may take an additional 7–10 business days for your bank, credit card company, or payment provider to post the refund to your account.
Late or Missing Refunds
If you have not received your refund after the expected processing time, please follow these steps:
- Check your bank or credit card account again.
- Contact your credit card company or payment provider, as posting times may vary.
- Contact your bank, as there may be additional processing time.
If you have completed these steps and still have not received your refund, please contact us at support@aerionwinders.com.
Order Cancellation
You may request to cancel your order within 4 hours of placing it by emailing us at:
Please include your order number in the cancellation request.
Once an order has been processed, packed, or shipped, we may no longer be able to cancel it. If the order has already shipped, you may request a return after receiving the item, subject to this return policy.
Order Processing Timeline
Orders are typically processed within 1–3 business days. Processing times may vary during holidays, promotional periods, or periods of high order volume.
If an item is out of stock or delayed, we will contact you by email with an update.
Non-Returnable Items
The following items may not be eligible for return:
- Items damaged due to misuse, accidents, or improper handling
- Items modified or repaired without authorization
- Items missing original parts, accessories, or packaging
- Final sale items, if clearly marked as final sale
- Gift cards, if offered
Important Return Notice
Please do not send any product back without contacting Aerion Winders first. Unauthorized returns may not be accepted and may delay or prevent refund processing.
All return requests must be submitted to:
Contact Us
If you have any questions about returns, exchanges, refunds, or cancellations, please contact our customer support team.
Email: support@aerionwinders.com
Aerion Winders currently serves customers in the United States only.